Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and the Varo Foundation, legally incorporated as Pipepipe Inc DBA Varo Foundation ("we," "us," or "our"). By accessing or using our website, services, or materials, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. About the Varo Foundation

The Varo Foundation is a 501(c)(3) non-profit organization registered in the State of Tennessee. We serve as technical stewards of the Varo cold chain mobile application and Pogo LT systems, providing implementation planning, deployment services, and technical support for global health initiatives.

3. Services Provided

Our services include, but are not limited to:

• Implementation planning for cold chain monitoring systems
• Pilot program development and support
• Country-wide deployment coordination
• Technical support and maintenance
• Best practices documentation and sharing
• Training and educational resources

Specific terms for individual services will be outlined in separate service agreements.

4. Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of our website or services
• Use automated systems to access our website without permission

5. Intellectual Property Rights

Our Intellectual Property

The Varo Foundation owns or licenses all intellectual property rights in our website, services, and materials, including:

• The Varo™ trademark and logo
• Website content, text, graphics, and design
• Technical documentation and resources
• Training materials and methodologies

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website and publicly available resources for their intended purposes, subject to these Terms.

Third-Party Content

Some content on our website may be owned by third parties. Such content is used with permission or under applicable fair use provisions.

6. User-Generated Content

If you submit content to us (through forms, communications, or other means), you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content for our organizational purposes, including:

• Improving our services
• Creating case studies and educational materials
• Sharing best practices (with appropriate anonymization)

You represent that you have the right to grant such license and that your content does not violate any third-party rights.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability

We strive to maintain continuous availability of our website and services, but we cannot guarantee uninterrupted access. We may:

• Temporarily suspend services for maintenance or updates
• Modify or discontinue services with reasonable notice
• Restrict access in case of technical issues or security concerns

9. Disclaimers

Our website and services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim:

• All express and implied warranties
• Warranties of merchantability and fitness for a particular purpose
• Guarantees of accuracy, completeness, or reliability of information
• Warranties regarding third-party content or services

Information on our website is for general informational purposes and should not be considered as professional advice.

10. Limitation of Liability

To the fullest extent permitted by law, the Varo Foundation and its officers, directors, employees, and volunteers shall not be liable for:

• Direct, indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from use of our website or services
• Damages caused by third-party content or services

As a non-profit organization, our total liability shall not exceed the amount you have paid to us, if any.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Varo Foundation and its representatives from any claims, damages, or expenses arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to us

12. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

1. Direct Communication: Good faith discussions between the parties
2. Mediation: Non-binding mediation if direct communication fails
3. Legal Action: Courts of competent jurisdiction in Tennessee as a last resort

13. Termination

We may terminate or suspend your access to our website and services at any time, with or without notice, if you violate these Terms or for any other reason at our discretion.

Upon termination, your right to use our website and services ceases immediately, but the provisions of these Terms that by their nature should survive will remain in effect.

14. Changes to Terms

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updates to the "Effective Date" at the top of this page

Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and the Varo Foundation regarding the use of our website and services.

17. Contact Information

If you have questions about these Terms, please contact us: